Trouble Shooting: Picture Problems

No Picture
Check that the channel setting on your converter/descrambler AND TV are set to the Primary Default Channel (usually channel 3 for most TV's). Adjust the "brightness" control on your TV.

Picture is grainy or snowy
Check all other TV's in the home for the same problem. If all TV's have grainy or snowy picture, contact Repair Service at 503.631.2345. If the problem is occurring on only one TV set check all cable connections for secure fit (this includes connections to the wall jack, television, set top box and any other equipment). Check the equipment and verify that everything is set to the correct channel. Please refer to your owner's manual for appropriate channel settings for TV, VCR, DVD, etc.

Poor video reception
Check for loose fittings at wall outlet, TV, VCR, set top box, etc., and tighten if necessary. Make sure that the TV is set to Primary Default Channel (Ch. 3 for most TVs). Your VCR, DVD or other equipment may be causing interference. Turn off all additional equipment. If the problem still exists after taking these steps contact Repair Service at 503.631.2345.

Normal picture, but no color, wavy lines or buzzing sound
Adjust the fine tuning setting on your TV. Please refer to your owner's manual for specific instructions for TV set.

Dark picture
Slowly adjust your TV's brightness and/or contrast control. Please refer to your owner's manual for specific instructions for TV set.

Rolling picture
Slowly adjust your TV's vertical hold. Please refer to your owner's manual for specific instructions for TV set.

Picture leans to side
Try adjusting the "horizontal hold" on your TV. Please refer to your owner's manual for specific instructions for TV set.

Sound Problems
No sound The MUTE button on remote control may have been pushed. Press MUTE on the remote to restore volume.

Buzzing sound
Adjust the TV's fine tuning. Also, is the TV close to any appliances that could interfere with the signal while being used (microwaves, generators, vacuum cleaners, etc.)?

Sound noisy on one channel
Your cable connection may be loose. Check the connection and tighten if necessary.

Sound from only one stereo speaker
Your cable connection may be loose. Check the connection and tighten if necessary. Check to make sure that no wires are frayed and no plugs are bent or broken. Make sure the audio cables are connected to the correct L/R output jacks on your terminal. Also, check the 'balance' setting if sound is being delivered through your stereo amplifier.

Audio does not match video
If audio does not match video, check the SAP settings on your equipment and make sure that they are set correctly. Refer to your owner's manual for information on SAP.

Blue Screen Blues
If your TV shows a completely blue screen this is usually caused by customer equipment such as a TV, VCR, DVD, etc. Check that the channel setting on your converter/descrambler AND TV are set to the Primary Default Channel (usually channel 3 for most TV's).

Not getting correct channels
If you are not receiving all of the correct channels: Check your TV and/or VCR Auto Programming settings. Verify that your TV is set to cable as an input. If you are not receiving some or all digital channels (100 or higher), turn your converter/descrambler off and then turn it back on.. If the problem remains, contact Repair Service at 503.631.2345.